PristineMaid • Effective 2026
A clear framework for service excellence and mutual respect.
Welcome to PristineMaid. By accessing our website or engaging our services, you enter into a partnership built on clarity and trust. These Terms of Service govern your use of pristinemaid.world and outline the expectations for service delivery, privacy, and responsibilities. We believe that a clean space starts with a clean agreement—free of jargon and hidden clauses.
Our commitment is to provide premium cleaning solutions to the Makati community and beyond. In return, we ask for a commitment to fair use of our digital platforms and timely communication regarding service bookings. This document exists to protect both your home and our team, ensuring every interaction reflects the Pristine Standard.
For questions regarding these terms, please contact us directly at [email protected] or call +63 917 702 5600.
*Specific exclusions may vary based on the selected service package. Any deviation from standard scope must be agreed upon in writing prior to the start of the cleaning session.
We understand that schedules shift. Cancellations made more than 24 hours in advance receive a full refund of any deposit. Cancellations within 24 hours of the scheduled time are subject to a 50% cancellation fee to compensate our cleaning technicians who have already been assigned and prepped for your location.
Payment is required upon completion of service unless a corporate account has been established. We accept major credit cards via our secure payment gateway, GCash, and bank transfers. For recurring residential plans, payments are processed on the same day every week or month to ensure uninterrupted service.
If our team is denied access to the property upon arrival (e.g., gate codes not provided, no answer at door), a "lock-out" fee equivalent to 50% of the service cost will be charged.
All transactions processed securely via PCI-compliant gateways.
PristineMaid is fully insured and bonded. If an item is damaged due to our negligence, we will repair or replace it at fair market value. We require our team to document the condition of items prior to cleaning where possible. This coverage is subject to a maximum liability cap per service visit.
We ask clients to secure valuable or fragile items (heirlooms, art, cash) prior to service. PristineMaid is not liable for damage resulting from improper installation of fixtures, pre-existing wear and tear, or items not meant for standard cleaning processes (e.g., unsealed marble).
Note on Valuables: Our team is instructed not to move items heavier than 20kg or clean inside cabinets marked "Private" or "Do Not Touch".
Your trust is our currency. We collect only the necessary data to provide our services: name, contact details, address, and service history. This information is stored on secure servers and is never sold to third parties.
By using pristinemaid.world, you consent to the use of cookies for session management and basic site analytics. Our full Privacy Policy details your rights under Philippine data privacy laws.
In the rare event that a cleaning does not meet the Pristine Standard, we operate a 24-hour satisfaction guarantee. Simply contact us with photos of the issue within 24 hours of service, and we will return to re-clean the specific areas at no additional charge. If we cannot rectify the issue to your satisfaction, standard liability clauses apply.
Call or email within 24 hours with reference number.
Our team reviews the claim and schedules a revisit.
By booking a service or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Our team looks forward to welcoming you to the PristineMaid family.
